Shipping policy

Shipping Policy

At Evera London, we aim to prepare and dispatch every order with care.

Order Processing & Dispatch

In-stock orders are normally dispatched within 3–7 working days from the date your order is placed.

Working days are Monday to Friday, excluding UK bank holidays. During particularly busy periods, launches or promotional events, dispatch times may occasionally be slightly longer.

Once your order has been dispatched, delivery times will depend on your location and the shipping service selected or available for your destination.

Pre-Orders

Products purchased on a pre-order basis have different dispatch timeframes from our in-stock items.

Please refer to the individual product description for the estimated pre-order dispatch date or timeframe. Pre-orders are typically expected to dispatch within approximately 3–4 weeks, unless otherwise stated on the product page.

Please note that pre-order dates are estimates and may occasionally be affected by circumstances outside our control. Should there be a significant change to the expected dispatch timeframe, we will endeavour to keep customers informed.

If your order contains both an in-stock item and a pre-order item, they may be dispatched together once the pre-order item becomes available.

International Orders

We are pleased to offer international shipping to selected destinations.

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless explicitly stated at checkout and are the responsibility of the customer.

Evera London has no control over customs charges or local import requirements, as these are determined by the relevant authorities in each country. We recommend checking your country's import regulations before placing an order if you are unsure of any potential charges.

Customers are responsible for paying any applicable duties, taxes or customs fees required for their order to be released.

Please also be aware that customs processing may occasionally cause additional delivery delays once an order reaches the destination country.

Delivery Information

Please ensure that your delivery address and contact information are entered correctly when placing your order.

Evera London cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery details, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be amended once an order has entered the dispatch process.

Delivery Delays

Once an order has been handed to the delivery carrier, transit times may occasionally be affected by circumstances outside our control, including customs processing, adverse weather, postal or courier disruptions and peak seasonal periods.

Estimated delivery dates are therefore provided as guidance rather than guaranteed delivery dates.

Questions About Your Order

If you have any questions regarding the dispatch or delivery of your order, please contact our customer care team with your order number and we will be happy to assist.